JOIN OUR CUSTOMER CARE TEAM IN FREDERICK, MARYLAND
Krietz Auto is seeking a Customer Care Representative to join our Business Development Team in Frederick, MD. Krietz Auto is family owned and operated for 35 years and we are growing! We are seeking friendly and energetic individuals with a positive attitude. The Ideal candidates will display a professional, hard-working ethic, with experience providing exceptional customer service. If you enjoy helping others, are a team player, and are self-motivated to achieve goals, this is the position for you! In this role, you will be the liaison between the customer and the Sales Associate, working very closely with the Internet Sales Manager and the Sales team. You will assist the customer with questions regarding the company and vehicles in our current inventory. You will be responsible for ensuring timely follow up with potential customers via phone calls, email and text messaging through the CRM (VinSolutions). You will be responsible for handling incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on unsold customers. As a Customer Care Representative you will also be responsible for answering incoming phone calls to the dealership and fielding general questions, taking messages, or forwarding the phone call to the appropriate department, If you are looking for an opportunity to begin a career in an established, family-oriented business environment, Krietz Auto is for you! Base hourly pay plus bonus plan (Bonus pay is based on appointments set that show for their appointments and cars that sell off appointments.) Starting salary will be based on experience (Range can be anywhere between $25,000 – $40,000 depending on hours worked and appointments set each week). Eligible for benefits including: paid holidays, paid vacation and sick, health benefits, and 401K, after successful trial period. Qualifications- Previous call center and/or Internet sales experience preferred, but not required
- Prior automotive industry experience is preferred but, not required
- Experience using a CRM (such as Vinsolutions) preferred but, not required
- Superior written and verbal communication skills
- Proficient typing skills
- Familiar with using the Internet, email, text messaging
- Comfortable researching vehicle options and using our inventory system as well as external websites
- Excellent Phone skills
- Attention to detail
- A friendly and positive can-do attitude with the desire to cultivate excellent customer relationships
- Team player that can work independently to complete all daily tasks
- Excellent time management skills
- Ability to problem solve
- Complete all daily tasks in the CRM Software (VinSolutions)
- Learning, understanding, and following call and email scripts/guidelines
- Responding to incoming Internet and phone leads
- Support all prospective customers by setting appointments to coordinate with sales managers and sales representatives
- Confirming set appointments, and following up on missed or canceled appointments
- Research using available resources
- Completing online training courses
- Other duties as required
- High school diploma or GED
- At least one previous role based in strong customer service experience
- Flexible schedule, some Saturdays and weeknights are required.
- We are open Monday – Friday 8am – 7pm, Saturday 8am-6pm, and are Closed Sunday.
- Customer Service: 1 year (Preferred)
- High school or equivalent (Preferred)
- Evening (Preferred)
- Saturday (Preferred)
- Monday (Preferred)
- Tuesday (Preferred)
- Wednesday (Preferred)
- Thursday (Preferred)
- Friday (Preferred)
- Commission
- One location
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
- Phone
- Chat
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- 30-39
- 8AM
- 7PM
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Other duties as requested
- A job for which military experienced candidates are encouraged to apply
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma